Managing Director & Partner CMX Consulting
Dr. rer. pol. Claudio Felten is the Managing Director and Managing Partner of cmx consulting GmbH, Germany’s customer management consultancy firm. He studied Economics at University of Bonn and worked as a Research Assistant in Marketing, CRM, Strategic and International Management as well as in quantitative economic methods. Dr Felten works as a lecturer for Business Economics, Marketing and Consulting at universities, business academies and training institutions. He currently holds a Lectureship for customer management and strategic management at the University of Osnabrück.
During his more than ten years of consulting activity – among others as project manager at Simon, Kucher and Partners – Dr Felten is specialized in strategic and international marketing, especially in customer management, sales- and pricing-strategies and processes.
Dr Felten is a well-known Author of various publications, Moderator and Speaker on customer management, sales, marketing, strategy and pricing topics. Current main focuses are customer centricity, Net Promoter Score and customer experience management.